Ecom Global

Refund & Cancellation Policy

  • Any Defects found in products should be reported by the recipient or the sender within 24 hours of the receiving the product. In an event of failure to do so, the products shall be considered as used and any request to replace the same will be rejected. If the products are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid in form of complimentary item. In case of product combos which include multiple items, if a part of the order is not upto the mark then only the these item will be considered for refund/replacement and customer will be charged for rest of items.
  • In case of exchange / return of products, all the cost of courier and other charges would be borne by the recipient of the product. Please Note all our shipments are prepaid , If recipient is paying any amount to courier / delivery person then we are not responsible for that payment. 
  • We reserve the right to cancel / modify any order without providing any reason. This is regardless of whether the payment has been confirmed / received. Complete refund for the cancelled orders and differential refund for the modified orders will be processed. Refund can take sometimes upto 31 days to effect.
  • For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
  • Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
  • Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can sometimes take upto 31 days to take effect.
  • No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.
  • Due to unavoidable circumstance, if part order has been delivered then we will charge only for the products which are delivered and will refund the balance amount.
  • For perishable products, our priority will be for timely delivery. We reserve the right to change product specification in order to maintain the schedule.
  • Please contact for further clarification on any issues related / non-related to the refund & cancellation policy.
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