Terms & Conditions
By using the services offered on ecomglobal.in ( Global Ecom ) the user agrees to the terms mentioned herewith :
- The user should carefully read the description of handcrafted products, shipping declaration and destination information before placing the order.
- We are a service which acts as a facilitator for users, who want to buy handicraft products in India, US , Australia etc and vendors who sell them. We do not take any responsibility for any losses, expenses, quality of products or services, damages and / or taxes / incurred by Users / Vendors in the use of our facility. The price you pay includes the vendor cost inclusive of all taxes and our service charge.
- We reserve the right to change the price of any product, without prior notice.
- Any Defects found in products should be reported by the recipient or the sender within 24 hours of the receiving the product. In an event of failure to do so, the products shall be considered as used and any request to replace the same will be rejected. If the products are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid in form of complimentary item. In case of product combos which include multiple items, if a part of the order is not upto the mark then only the these item will be considered for refund/replacement and customer will be charged for rest of items.
- In case of exchange / return of products, all the cost of courier and other charges would be borne by the recipient of the product. Please Note all our shipments are prepaid , If recipient is paying any amount to courier / delivery person then we are not responsible for that payment.
- On occasions, owing to the number of orders, the order might be delivered before or after the selected date.
- Global Ecom and its partner websites may bring out different promotions from time to time. Customers are requested to note that in one order – only one promotion can be applied and not more than one.
- If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
- All deliveries are done during the day time between 10 AM to 10 PM. If you have mentioned a specific time of delivery above, we will try our level best to follow the same. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, etc. & during rush hour days like Valentine’s Day, Mothers Day, Rakhi, New year Eve etc. Order cancellation would not be possible in such circumstances. Products which are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall or any other non permanent place. Products which are delivered by hand, can be delivered to any address given by you.
Midnight orders are delivered between 23:45 Hrs to 00:15 Hrs.
- The Billing name which you have entered is the name which will be disclosed to the recipient. In case the name which will go with the products is different than the Billing name, please email us the Billing Name after you complete the order. For deliveries to business addresses, if the recipient is not available at the time of delivery or he/she is not coming personally to receive the products, we will deliver the product to the security or another office staff. It will be the responsibility of the recipient to collect the same from the office staff or security.
- Local government charges like octroi if applicable will be paid by the recipient and will be reimbursed by the company in form of a discount.
- We reserve the right to cancel / modify any order without providing any reason. This is regardless of whether the payment has been confirmed / received. Complete refund for the cancelled orders and differential refund for the modified orders will be processed. Refund can take sometimes upto 31 days to effect.
- For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
- The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject / cancel the registration without providing any reason whatsoever.
- We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
- We will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, act of God or for any reason that are beyond our control. For such orders a complete refund will be provided.
- The user confirms that he / she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
- Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
- Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can sometimes take upto 31 days to take effect.
- No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.
- Due to unavoidable circumstance, if part order has been delivered then we will charge only for the products which are delivered and will refund the balance amount.
- Advance time notice for delivering of handcrafted products vary from 4 hours to three to five business days, depending on the accessibility of the city / town / village. For all metropolitan cities we deliver on the same day. For other major cities, it varies from 12 hours to two business days. For interior towns and villages, three business days notice is required.
- The price displayed on the website includes MRP, Service Cost, Bank Processing Charges and other commissions. For certain interior cities, an additional delivery charge will be applicable. The details of the charges will be shown at the time of placing the order.
- Please contact email@example.com for further clarification on any issues related / non-related to the terms and conditions.
- The customer is requested to report any issue regarding products within 7 days of delivery .
- If customer requests to deliver the order at any accessible public place like hostel, restaurant, college or hospital and any person receives the order on behalf of the recipient by introducing himself/herself as a friend, relative or authorized recipient, then the order will be considered as delivered without any dispute.
- If delivered items are found damaged, please inform customer care within 24 hours. Arrange to send the image of the damaged product to customer support & preserve the original packaging of the item.
The products are delivered within 5 working days from booking of the order.